現在の使用状況レポート
ご利用のサービスプロバイダーは、キャリアの使用状況レポートを提供できます。これらのレポートは、コンタクトセンターによるキャリアのリソースの使用に関する情報を提供します。これらのレポートが利用可能な場合は、コンタクトセンター管理者アプリケーションのレポート > Telco 利用メニューからダウンロードできます。完了したレポート/請求間隔（明細書）および完了前の現在のレポート間隔（ 現在の使用状況）を対象に、キャリア使用状況データをダウンロード・レビューできます。
Note: Depending on the Service Provider practices, at the end of the reporting period usage data collected by the Bright Pattern Contact Center system may be verified against the data received from the carrier and reconciled if necessary. Thus, the Current Usage data is not reconciled and is subject to change upon verification against the data received from the carrier at the end of the reporting interval. On the other hand, Statements typically contain reconciled data.
Summary and Detail Reports
Reports are available in two formats: summary and detail.
The summary report aggregates usage by billable access numbers assigned to your contact center. For each number, the following information is shown:
- Carrier's name
- Total number of inbound calls received via this number
- Total number of minutes in the above inbound calls
- Total number of outbound calls where this number was used as the caller ID
- Total number of minutes in the above outbound calls
- Total number of inbound SMS messages received via this number
- Total number of outbound SMS messages where this number was used as the caller ID
The detailed report shows details of every inbound and outbound call made by your contact center, as well as details of all received and sent SMS messages. For each interaction, the following information is shown:
- Carrier's name
- Start date and time
- Caller ID (field from number)
- DNIS (field to number)
- Duration (for SMS messages this field will be left blank)
- Direction - inbound or outbound (for SMS, it will show inbound SMS or outbound SMS)
- Access number billed by the carrier for this interaction
Note: Call duration is reported in minutes rounded to one decimal place. Rounding is performed using formula (# of seconds + 5) / 6 and discarding the fraction. For example, the actual duration of 4 seconds will be reported as 0.1 minutes in usage reports. The actual duration of 7 seconds will be reported as 0.2 minutes.