アクティビティ
統合されたServiceNow環境では、各対話に関する情報が保存され、リアルタイムで更新され、ServiceNowインターフェイスの中央下部にメモの実行リストとして表示されます。これらのメモに含まれる情報はアクティビティと呼ばれます。 ServiceNowでは、アクティビティは各ケースに関連付けられたアクティビティストリームに表示されます。対話のアクティビティ（通話やチャットの終了、対話結果の設定、後処理（ACW）の終了など）が完了すると、基本データを含むメモがアクティビティストリームに自動的に追加されます。
Interaction activity is associated with the case that was present on the desktop at the end of the interaction processing. If no such object was present, activity will be recorded without any associations.
ServiceNow case activity includes interaction-processing details such as call type, start time, end time, duration (talk+hold time), task, agent, service, activity state, assignments, and more.
Activity Stream
To test the activity history function, you simply release (i.e., complete or end) the previously established call. Upon completion of the after-call work (ACW), you should be able to see a new note added to the case with data about the call you just finished. This data appears in the ServiceNow Activity Stream, which you can access by clicking the Activity Stream 
icon from any ServiceNow case. Clicking the icon will cause your screen to jump to the Notes tab and Related Links section of the case.
You can browse the data shown in the Related Links by clicking on any of the tabs shown:
- SLAs
- Tasks
- Phone
- Appointments
- Emails
- Related Cases
- Problems
Activity data includes interaction-processing details such as call type, start time, end time, duration (talk+hold time), task, agent, service, activity state, and assignments. If such data is available for the case, the Related Links tab displays the number (i.e., “(2)”) of items available.