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<translate>= Exercises =

• Overview
• Scenario Builder Basics
• All Scenario Exercises
• Create a Basic Scenario
• Pop Case or Contact Information
• Chat Scenario That Uses Bots
• How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
• How to Blacklist Specific Phone Numbers
• Distribute Surveys to a Percentage of Random Customers
• Route Callers to the Last Agent and Provide a Voicemail Option
• Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
• Skill-Based Call Routing with an Auto Attendant Choice
• Voice Scenario Survey
• Use Conversational IVR in a Scenario
• Scenario Example
• Downloadable Scenario Templates

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