From Bright Pattern Documentation
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*[[zendesk-integration-guide/ActivityHistory | Activity History ]] | *[[zendesk-integration-guide/ActivityHistory | Activity History ]] | ||
*[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | *[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | ||
| − | + | Scenario Examples | |
*[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | *[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | ||
| + | *[[zendesk-integration-guide/ExampleZendeskChatScenario | Example Chat Scenario: Search for and Pop Zendesk User ]] | ||
*[[zendesk-integration-guide/ExampleZendeskVoiceScenario| Example Voice Scenario: Search for and Pop Zendesk Ticket ]] | *[[zendesk-integration-guide/ExampleZendeskVoiceScenario| Example Voice Scenario: Search for and Pop Zendesk Ticket ]] | ||
| − | *[[zendesk-integration-guide/ | + | *[[zendesk-integration-guide/UsingZendeskRequestAPI | Ways to Use the Zendesk Request API Block]] |
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Latest revision as of 23:13, 11 January 2021
Zendesk Integration Guide
Introduction
Configuration
- Prerequisites
- Zendesk Integration Setup
- Single Sign-On Setup
- Screen-Pop
- Accessing Zendesk Data from Scenarios
Features and Usage
- Integrated Agent Desktop
- Built-In Softphone and Click-to-Call
- Live Chat and SMS
- Activity History
- Call Center Supervisor
Scenario Examples
- Using Zendesk Integration Scenario Blocks
- Example Chat Scenario: Search for and Pop Zendesk User
- Example Voice Scenario: Search for and Pop Zendesk Ticket
- Ways to Use the Zendesk Request API Block