From Bright Pattern Documentation
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The ''Bright Pattern Contact Center Recording Retrieval API Specification'' describes the methods and responses of the Recording Retrieval API, which service providers can use to download recording audio files and metadata. | The ''Bright Pattern Contact Center Recording Retrieval API Specification'' describes the methods and responses of the Recording Retrieval API, which service providers can use to download recording audio files and metadata. | ||
| + | To use this API, users must be granted the [[Contact-center-administrator-guide/Privileges#Allow_recording_export_API_access | Allow recording export API access]] privilege. | ||
Latest revision as of 18:54, 15 November 2018
• 5.2
Purpose
The Bright Pattern Contact Center Recording Retrieval API Specification describes the methods and responses of the Recording Retrieval API, which service providers can use to download recording audio files and metadata.
To use this API, users must be granted the Allow recording export API access privilege.