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Latest revision as of 22:10, 15 October 2018
Scope
The Zendesk Integration Guide discusses the following aspects of Zendesk integrations:
- Zendesk Integration Setup
- How to Set Up the Integrated Agent Desktop
- Screen-Pop
- Configuring Screen-Pop
- Built-In Softphone and Click-to-Call
- Zendesk Softphone
- Using the Dialpad
- Click-to-Call functionality
- Live Chat and SMS
- Example Chat
- Activity History
- Becoming Familiar with Activity History
- Linked Interaction Data
- Default Settings and Customization Options
- Writing Activity History to Specific Zendesk Tickets
- Handling Multiple Interactions
- Using Zendesk Integration Scenario Blocks
- Example Scenario