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API Reference

FPO

Desktop Integration API .NET Version Tutorial Learn how to use the Bright Pattern Contact Center Desktop Integration API to control agent states and handle calls from .NET-based applications.

Desktop JavaScript API Specification This spec explains the Desktop JavaScript API that provides access to Agent Desktop functions.

List Management API Specification This spec describes the methods and responses of the List Management API, which can be used to manage the contents of lists via third-party applications.

Mobile API Plug-in for Appery.io Tutorial Learn how to use the Mobile API plug-in to connect with the ServicePattern Mobile API.

Mobile/Web API Specification This spec describes the methods, responses, and events of the Mobile API, which can be used to develop customer-facing mobile and web applications for advanced chat, voice, and video communications.

Real-Time Statistics API This spec lists the methods and responses of the Real-Time Statistics API.

Recording Retrieval API Specification This spec lists the methods that are used to get recording files and recording metadata.

Simplified Desktop .NET API Specification This spec describes the methods and events of the Simplified Desktop .NET API, which provides access to Agent Desktop functions from .NET-based third-party applications.

SMS/MMS API Specification This spec describes the methods of the SMS/MMS API, which describes the methods that can be used to send and receive SMS/MMS messages, as well as track the delivery status of SMS/MMS messages.

User Management API Specification Learn about the methods and responses of the User Management API, which can be used for automated user provisioning with third-party systems.