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• 5.3 • 5.8

How to Reassign an Event

To reassign a single agent’s event to another agent, view the agent's calendar. See section How to View an Agent's Calendar.

  1. Select the event in the agent's calendar that you want to reassign. The event properties on the right will display the event information.
    Calendar and event properties
  2. Click the Assign… button. A dialog window will appear, showing the list of agents to which this task can be assigned. To find a specific agent quickly, you can start typing the agent's name in the Enter search term field and matching users will be listed in search results.
    You can search for a specific agent
  3. Select the desired agent and click Ok.
    Reassign an event to a selected agent


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