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= 対話結果システム=
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= Disposition System=
対話結果システムコンポーネントはエージェントデスクトップアプリケーションの 対話結果セレクターの機能を重複するボタンです。詳しい情報については、''エージェントガイド''の  [[agent-guide/HowtoEnterDispositionsandNotes|対話結果とコメントの入力方法]] をご覧ください。フォームはこのタイプのコンポーネントを一つだけ使うことができます。エージェントデスクトップの対話結果セレクターと同じ対話結果セット(つまり、当該の対話に関連付けられたサービスまたはキャンペーンに対して設定された[[contact-center-administrator-guide/DispositionsTab|対話結果セット]])を含みます。
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The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section [[agent-guide/HowtoEnterDispositionsandNotes|How to Enter Dispositions and Notes]] of the ''Agent Guide''. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the [[contact-center-administrator-guide/DispositionsTab|disposition set]] configured for the service/campaign associated with the given interaction).
  
To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.
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'''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation [https://help3x.brightpattern.com/3.18:Form-builder-reference-guide/DispositionSystem version 3.x].
 
 
'''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x.
 
  
  
 
[[File:Activity-Form-Disposition-System.png|225px|Activity form disposition system component]]
 
[[File:Activity-Form-Disposition-System.png|225px|Activity form disposition system component]]
 
 
=== Settings ===
 
Settings for the Disposition System component can be specified as follows.
 
 
==== Style ====
 
Select or define the [[form-builder-reference-guide/FormBuilderOverview|text style]] for this element. Choose from the following options:
 
* << None >>
 
* Text
 
* Title
 
* Label
 
* Hyperlink
 
* Note
 
 
 
[[File:Disposition-System-Settings.png|450px|center|Disposition system component settings]]
 

Latest revision as of 13:12, 9 September 2021

Other languages:
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• 5.3 • 5.8

Disposition System

The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section How to Enter Dispositions and Notes of the Agent Guide. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the disposition set configured for the service/campaign associated with the given interaction).

Note: This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation version 3.x.


Activity form disposition system component

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