From Bright Pattern Documentation
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The Bright Pattern ''Reporting Reference Guide'' is intended for personnel responsible for contact center operations including: | The Bright Pattern ''Reporting Reference Guide'' is intended for personnel responsible for contact center operations including: | ||
* Definition of contact center services and interaction processing scenarios | * Definition of contact center services and interaction processing scenarios | ||
Latest revision as of 21:35, 3 December 2019
Audience
The Bright Pattern Reporting Reference Guide is intended for personnel responsible for contact center operations including:
- Definition of contact center services and interaction processing scenarios
- Contact center workforce management
- Assessment of contact center efficiency and quality of customer service
- Outbound campaign definition and execution
- General contact center management