From Bright Pattern Documentation
Jump to: navigation, search
• 5.2

Audience

The Bright Pattern Reporting Reference Guide is intended for personnel responsible for contact center operations including:

  • Definition of contact center services and interaction processing scenarios
  • Contact center workforce management
  • Assessment of contact center efficiency and quality of customer service
  • Outbound campaign definition and execution
  • General contact center management


< Previous | Next >
< Previous | Next >