Bright Pattern Documentation
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From Bright Pattern Documentation
< latest:Agent-Desktop-2.0
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Contents

  • Agent Desktop 2.0
    • Overview
  • Overview
  • Logging in to Agent Desktop 2.0
  • Logging Out
    • Agents
  • Agent Guide
    • Supervisors
  • Supervisor Guide
    • Administrators
  • Configuration Profiles
    • Quality Management
  • OmniQM Guide
    • Campaign Operators
  • Campaign Operator Guide

Campaign Operator Guide

  • Overview
  • View General Campaign Metrics
  • View Individual Campaign Metrics
  • View Campaign Lists
  • View Daily Disposition Metrics
  • How to Customize Metrics Views
  • How to Start and Stop Campaigns
  • How to Add and Remove Campaign Teams
  • How to Enable and Disable Lists within a Campaign
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