How to Enable and Disable Lists within a Campaign

The current statuses of all lists associated with a campaign are displayed in the Status column of the Lists table. To view these metrics, first select the relevant campaign in the Campaigns table.

By default, all lists associated with a campaign are considered disabled (i.e. they must be activated within the given campaign before any records from those lists will be dialed).

Lists with different statuses

To enable an inactive list:

1. Select the campaign in question from the Campaigns table at the top of the Campaigns page.
2. Locate the desired list in the Lists table.
3. Enable the toggle switch in the Status column for that list.

The order in which the system dials records from this list relative to other active lists is defined by the Order and Ratio settings.

To disable an active list:

1. Select the campaign in question from the Campaigns table at the top of the Campaigns page.
2. Locate the desired list in the Lists table.
3. Disable the toggle switch in the Status column for that list.

The system will stop making new call attempts for any records of this list immediately. All call attempts that may have been in progress will be finished normally.

	Lists can also be enabled and disabled via the list-campaign association page of the Contact Center Administrator application.

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