Use Cases

• What You Can Do

Agent and Interaction Status

• Get Agent State and Interaction Information
• Change Agent State

Dialing and Transfers

• Call Someone on Specific Service
• Transfer a Call
• Start a Conference Call
• Merge all Calls into Conference

Wrapping up

• End, Disposition, and Complete an Interaction

Call Recordings Control

• Control Call Recordings and Get Status< Previous | Next >