Integrate Telegram with Bright Pattern Contact Center

Bright Pattern Contact Center communicates with Telegram using the Telegram API. This guide describes integrating Bright Pattern Contact Center and Telegram.

Dependencies

• Access to a Telegram account
• A Telegram API ID
• A Telegram bot
• A Telegram bot URL
• A Telegram bot access token
• Bright Pattern Contact Center 5.0 or newer
• Privileges to create an integration account in Bright Pattern Contact Center Administrator

	For instructions to set up a Telegram account and generate a token, see Configure Telegram for Integration.

The connection parameters page in Bright Pattern Contact Center Administrator

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Integrate Telegram with Bright Pattern Contact Center:

1. Log in to Bright Pattern Contact Center Administrator.
2. Click Add Account in Call Center Configuration > Integration Accounts.
3. Choose Messenger in the Create integration account window.
4. Select Telegram as the Type in the Messenger Type dialog, then click OK.
5. Enter a value for Name.
6. Enter a value for Bot Username.
7. Click the Token link to add a Telegram bot access token.
8. Click Set Webhook.
9. Click Test Connection.
10. Test the integration. The Test a Messenger Integration guide walks through setting up Bright Pattern Contact Center to send and receive messages between the messenger and Bright Pattern Contact Center Agent Desktop.