Omni QM Guide

Introduction

• About
• Process
• Why We Created Omni QM

Tutorials

• Omni QM for Agents
• Omni QM for Supervisors
• Omni QM for Quality Evaluators
• Omni QM for Admins

Reference

• QM Configuration
• Evaluation Forms
• Eval Home
• Eval Console
• Quality Score Widgets
• QM Reports