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Scope

The Oracle Service Cloud Integration Guide discusses the following aspects of RightNow integrations:

• Oracle Service Cloud Integration Setup
  • How to Set Up the Integrated Agent Desktop

• Accessing Oracle Service Cloud Data from Scenarios
  • Configuration
  • Scenario Blocks

• Integrated Agent Desktop
  • Features

• Softphone and Click-to-Call
  • Built-In Softphone
  • How to Use the Click-to-Call function

• Activity History
  • Becoming Familiar with Activity History

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