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5.19
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5.3
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5.8
Contents
Agent Guide
Introduction
Welcome
What Is Agent Desktop?
User Interface Overview
Getting Started
Setup
Usage
Working in Agent Desktop
Tutorials
Tutorials
Tutorials Overview
Calendar
Calls
Cases
Chat Center
Chats
Contacts
Knowledge Base
Microsoft Teams
Outbound Campaigns
Remote Assist
Search
States
Help
Troubleshooting
Calendar
Overview
How to Edit Existing Events
How to Open the Calendar
How to Schedule an Event
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