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• 5.19 • 5.3 • 5.8


Chats

Accepting/Rejecting Chats

Audio/Video Chats

Canned Responses

Co-browsing

Creating Cases

Direct Chat Invite

Flagging Chats

Follow-ups

Forms

Multiple Chats

Masking Sensitive Data

Remote Assistance

Sending Chat Messages

Start a Messenger Chat

Terminating the Chat

Transfers