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< 5.19:Agent-guide‎ | Tutorials
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• 5.19 • 5.3 • 5.8


Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Tutorials Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
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    • Knowledge Base
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    • StatesHelp
  • Troubleshooting

States

  • Overview
  • How to Interpret Your Current State Information
  • How to Make Yourself Ready
  • How to Make Yourself Not Ready
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