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• 5.19 • 5.8

Configuration Overview

This section of the Amazon AWS Lambda Integration Guide details the steps required to integrate your Bright Pattern Contact Center with Amazon AWS Lambda for the purpose of augmenting existing Scenario Builder application and Workflow Builder application functions with Lambda functions.

Integration Configuration Steps

  1. Create a Identity and Access Management (IAM) User and Group
  2. Create a Lambda Function
  3. Create an Integration Account
  4. Create a Scenario or Workflow
  5. Troubleshooting
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