• 5.19 • 5.2 • 5.3 • 5.8

Entering Dispositions and Notes

The following code snippet shows how to obtain a list of dispositions for an interaction filtered according to the disposition type:

List<Disposition> dispositions = new List<Disposition>();

List<Disposition> allDispositions = item.service.dispositions.Values.ToList();

switch (item.mediaType)

{
case ADAPI.MediaType.Preview:

dispositions.AddRange(allDispositions.Where(x => x.preview && x.showToAgent));
break;

case ADAPI.MediaType.Voice:

if (String.IsNullOrEmpty(item.workitemId))
{
dispositions.AddRange(allDispositions.Where(x => x.inbound && x.showToAgent));
}
else
{
dispositions.AddRange(allDispositions.Where(x => x.outbound && x.showToAgent));
}
break;

default:

dispositions.AddRange(allDispositions.Where(x => x.showToAgent));
break;
} 
}

The method below is used for:

• entering a disposition and notes for a processed call
• rescheduling a call attempt
• indicating whether the voice recording of this call contains a voice signature

public ResultCode disposition((string dispositionId, string notes, DateTime reschFrom, DateTime reschTo, string reschPhone, string reschTZ, bool bVoiceSignature);

This method can be used both while the call is in progress and after it is disconnected while the user is in the After-call Work state.

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