From Bright Pattern Documentation
Favorites
The following method from AgentPlace is used to add a contact to the favorites list of the logged user:
public Favorite addToFavorites(string name, string number);
The list of favorites is available in the following property in AgentPlace after agent login:
public SortedDictionary<string, Favorite> favorites;
The following method from AgentPlace is used to remove a contact from the favorites list:
public ResultCode removeFromFavorites(string number);