From Bright Pattern Documentation
Pause Call and Screen Recording
Mutes call recordings and screen recordings using the following commands.
Mute Call Recordings
Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*');
Mute Screen Recordings
Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*');