• 5.19

Mobile App System Requirements

To ensure normal operation of your contact center, the devices of your Mobile app users must conform to the following system requirements.

Supported Platforms

iOS

• OS Versions
  • 14.7 and later
• Devices
  • All iPhone models [with the above iOS version] except the following models:
    • 6s
    • 6s Plus
    • SE (1st generation)

Android

• OS Versions
  • 8.0 and later
• Devices
  • Stock Android (e.g., Google Pixel 4a)
  • OneUI 1.0 and later (i.e., Samsung Galaxy models)
  • MIUI 10 (Xiaomi)
  • Zebra TC52X

App Size Requirements

iOS

The Mobile app size for iOS devices is around 30 MB. Please ensure you have at least 36 MB of internal storage space available on your device in order for the app to function normally.

Android

The Mobile app size for Android devices is around 60 MB. Please ensure you have at least 20 MB of internal storage space available on your device in order for the app to function normally.

iOS Settings for Best App Performance

In order to ensure the Mobile app works best with your iOS device, we recommend configuring the following settings.

Notes:

• The following settings are specific to iOS 14.8.1. That is, they may exist in different sections and have different names in other versions of iOS.

Notifications

• Bright Pattern Mobile
  • Allow Notifications > On
  • Alerts > Enable all (i.e., Lock Screen, Notification Center, and Banners)
  • Banner Style > Persistent
  • Sounds > On
  • Badges > On
  • Show Previews > Always (Default)

Do Not Disturb

• Do Not Disturb > Off

Android Settings for Best App Performance

In order to ensure the Mobile app works best with your Android device, we recommend configuring the following settings.

Notes:

• The following settings are specific to Android 11. That is, they may exist in different sections and have different names in other versions of Android.
• A mobile device vendor is capable of creating custom Android settings in the UI. This means that options and possible values can be slightly different depending on what kind of phone you are using.
• When in doubt, use the "search" button in section Settings in order to find the desired options.

Notifications

• Notifications pop-up style > Detailed
• Included apps
  • Bright Pattern Mobile > On
• Do not disturb
  • Do Not Disturb > Off
• Advanced Settings
  • Show notifications icons > All notifications

Display

• Light
• Dark mode settings
  • Turn on as scheduled > Off
• Font size and style
  • Font style > Default

Lock screen

• Notifications > On
  • Details > On
  • Transparency > Low
  • Hide content > Off
  • Notifications to show > Alert and silent notifications

Privacy

• Notifications
  • Notifications to show > Alert and silent notifications (i.e., if this setting was not enabled from section Lock screen)

Apps

• Additional options (i.e., the three-dot icon)
  • Special access
    • Optimize battery usage > Bright Pattern Mobile > Off

Note: Receiving notifications in any mode is critical for the correct operation of the Mobile app, therefore, it is mandatory that this setting for the application is set to Off. See [this video] for more information.

General management

• Language > Set English as the default language< Previous