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• 5.19 • 5.2 • 5.3 • 5.8

Group Chat

The Group Chat feature allows agents, supervisors, and other users to chat within your contact center. Many features of Group Chat are similar to Internal Chat and Service Chat; however, Group Chat is not for chatting with individual users or customers.

For specific Group Chat information, please refer to How to Use Group Chat.

Overview of Group Chat
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