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List of Wallboard Metrics

Wallboards provide a visual display real-time statistics. These statistics, or metrics, are what populate the widgets.

There are many metrics to choose from when deciding what to add to your wallboard widgets. The following is a small sample of the types of statistics that can be included:

Inbound and outbound call duration
Emails that have been replied to
Queue wait time
Information relating to IVR applications
Agent performance data

Real-time metrics names often have several variations depending on where they appear in Agent Desktop; the Wallboard names will be listed under the main real-time metric name. For a complete list of these statistics including definitions, see All Real-time Metrics in the Reporting Reference Guide. Information About Real-time Metrics, also located in the Reporting Reference Guide, provides general details about how these metrics function.

There are many metrics to populate widgets with

All Wallboard Metrics

The following is a list of all metrics that can be used in the Wallboard builder application.