From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- 1 Purpose
- General Information
- How to Access the Chat Widget Configuration Application
- User Interface Overview
- Working with Form Fields
- Chat Widget Configuration Application
- Chat Widget Styling
- Chat Initiation via Contact Tabs
- Proactive Offer
- On-page Initiation Form
- In-Scenario and Manually-Sent Forms
- Advanced Configuration
- Application Notes
Chat Widget Configuration Guide
Purpose
The Bright Pattern Contact Center chat widget is used on mobile and desktop websites to initiate and conduct conversations using various media (e.g., chat and voice).
The Chat Widget Configuration Guide explains how to configure and customize the widget’s properties, forms, and style.