From Bright Pattern Documentation
Project and Code Setup
- In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
The API is designed to be used with Visual Studio 2010. Newer versions of third-party assemblies may be required for later versions of Visual Studio.
- Instantiate an ADAPI.AgentPlace object.
- Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.