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• 5.2

Introduction

The Bright Pattern SMS/MMS API Specification describes the methods and responses of the SMS/MMS API. This API can be used to send and receive SMS/MMS messages, as well as to track the delivery status of SMS/MMS messages.

The SMS/MMS API supports the following methods:

  • Get Message
  • Send Message
  • Set Status Callback
  • Set Message Receiver

Audience

This specification is intended for the IT personnel responsible for the data infrastructure of Bright Pattern Contact Center-based contact centers. Readers are expected to have expertise in web application development as well as a solid understanding of contact center operations and resources that are involved in such operations.



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