From Bright Pattern Documentation
How to Reassign All of an Agent’s Events to Another Agent
Sometimes it may be more convenient to reassign all of the agent’s events within a time range in a single step.
- Click the Reassign by range… button.
- A dialog window will appear showing the list of agents that this task can be assigned to and time range controls.
- Specify the desired time range by either typing in the date or clicking into the date field and selecting the date from the mini calendar.
- Select the desired agent and click Ok.