From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Wallboard Builder Reference Guide Introduction
- Purpose
- AudienceWallboard Builder Application
- Wallboard Builder Overview
- Requirements
- View Mode
- Edit Mode
- Creating New Wallboards
- MetricsMultiple Wallboards
- Global Wallboards
- Rotating ScreensColors and Style
- Customizing Wallboard Styles
- Alerts
- Title and ControlsStandard Widgets
- About Standard Widgets
- Agent Grid
- Agent State Summary
- Gauge
- News
- Service Grid
- Single Statistic
- Text
- Time
- ImageUser Widgets
- About User Widgets
- Break Time
- Dispositions
- My Stats vs. My Team's
- Satisfaction
- AgendaCopy from Existing Widgets
- About Copy from Existing Widgets
Break Time
The Break Time widget displays an agent's total idle time out of their allotted Break time. If you hover your cursor over the widget, you may highlight either the break or idle time.
Settings
Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Break Time settings are as follows.
Agent
The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.
