Users may edit a wallboard’s layout when granted the privilege Customize Wallboards. Privileges are granted by system administrators of your contact center from the Configuration > Users & Teams > Roles > Properties section of the Contact Center Administrator application.
There are three privileges related to the wallboard application:
- Access Real-time Stats API - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen.
- Customize Wallboards - This privilege allows users with access to wallboards to create and customize them.
- Push/Pull Global Wallboards - This privilege allows users with access to wallboards Push/Pull functionality.
If you are not sure if you have the appropriate wallboard privileges, contact your system administrator.