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From Bright Pattern Documentation
< 5.3:Agent-guide‎ | Tutorials
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• 5.3 • draft

Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Tutorials Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Outbound Campaigns
    • Search
    • StatesHelp
  • Troubleshooting

Search

  • Overview
  • How to Conduct Advanced Searches
  • Using URL Variations to Access Case and Contact Information
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