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From Bright Pattern Documentation
< 5.3:Contact-center-administrator-guide‎ | Appendices
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• 5.19 • 5.3 • 5.8

Contents

  • Contact Center Administrator Guide
    • Introduction
  • Contact Center Administrator IntroductionUser Interface
  • Contact Center Administrator User InterfaceTutorials
  • About TutorialsConcepts
  • About ConceptsUsers and Teams
  • Users & Teams SectionsDirectory
  • Directory SectionsScenario Entries
  • Scenario Entries SectionsScenarios
  • About ScenariosWorkflows
  • WorkflowsServices and Campaigns
  • About Services & CampaignsLists
  • ListsDo Not Call Lists
  • Do Not Call ListsTasks
  • Tasks SectionsCase & Contact Management
  • Case & Contact Management SectionsCall Center Configuration
  • Call Center Configuration SectionsQuality Management
  • Quality Management SectionsReporting
  • Reporting SectionsCustom
  • Custom SectionsSecurity
  • Security SectionsApplication Notes
  • Application NotesAppendices
  • Appendices
    • All Appendices
    • Agent Desktop Helper Application
    • System Requirements
    • Countries, Calling Codes, and Time Zones
    • Glossary
    • Variables

All Appendices

The following appendices comprise reference material useful for configuring your contact center.

  • Agent Desktop Helper Application
  • System Requirements
  • Countries, Calling Codes, and Time Zones
  • Glossary
  • Variables
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