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< 5.3:Contact-center-administrator-guide | ScenarioEntries(Redirected from 5.3:Contact-center-administrator-guide/ScenarioEntriesOverview)
• 5.3
Contents
Scenario Entries Overview
The logic of automated interaction processing is defined in scenarios. Execution of a scenario with respect to a specific interaction is triggered by an interaction arrival at a specific access point (e.g., a phone number in the case of inbound calls, or a web page in the case of web chats). The logical entities that associate specific scenarios with access points are called scenario entries.
Section Articles
The following is a list of configurable scenario entries found in this subbook: