Desktop JavaScript API Specification

Introduction

• Purpose
• Audience

API Methods

• General Information

Dialing and Transfers

• Dial Number
• Select Service
• setRescheduleWindow
• Single-Step Transfer
• Single-Step Conference

Completing and Terminating an Interaction

• Complete Interaction
• Complete Interaction with Disposition and Notes
• Post Variable
• Set Disposition
• Set Disposition By Name
• Set Notes
• Set Reporting Custom Field
• Terminate Interaction

Call and Screen Recordings Control

• Callback
• Pause Call and Screen Recording
• Resume Call and Screen Recording

Call Recordings Control

• Get Call Recording Status
• Mute Call Recording
• Unmute Call Recording
• Start Call Recording
• Stop Call Recording

Screen Recordings Control

• Get Screen Recording Status
• Pause Screen Recording
• Resume Screen Recording
• Stop Screen Recording