• 5.3 • 5.8

setRescheduleWindow

Allows you to reschedule outbound dialing retry time to be within a specific timeframe with the option to specify a time zone.

The reschedule window will only affect outbound campaigns when a non-final disposition is selected. The data is retained in Agent Desktop until changed or the interaction is completed.

Request

Syntax

setRescheduleWindow(numberToDial, fromTime, untilTime, timezoneName);

Parameters

Parameter	Data Type	Required/Optional	Description	Example
numberToDial	String	Required	The phone number to dial	"11234567"
fromTime	String	Required	The start of the reschedule timeframe in “YYYY-MM-DD HH24:MM:SS” format	"2019-09-12 15:30:00"
untilTime	String	Required	The end of the reschedule timeframe in “YYYY-MM-DD HH24:MM:SS” format (must be after the starting time)	"2019-09-13 15:30:00"
timezoneName	String	Optional	The name of the timezone; if omitted, the timezone will be assumed to be the record’s detected timezone	“America/Los_Angeles”

< Previous | Next >