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• 5.3 • 5.8

unmuteCallRecording(callback)

Unmutes the call recording and gets confirmation that recording is not on mute.

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.unmuteCallRecording(callback)
callback = function(data) {
}

Arguments

Parameter Type Description
callback function JavaScript method executed when API method request is completed


Response

Response Parameters

The response object may contain the following.

Name Data Type Description Example
item_id string Interaction ID "AA9ED493-8EB5-4120-A631-0919856E8358"
call_id string Call identifier "7A741A68-7F75-458A-ADB0-842D0F3BA8C3/203"
command string The command used for the callback function "call_recording_status"
recording boolean Whether a call is being recorded ("1") or not ("0") "1"
muted boolean Whether the call recording is muted ("1") or not ("0") "0"

Example Response

 {
  "item_id": "D3FA4B4F-244A-41E4-AE89-022BF2AA8D11",
  "call_id": "7A741A68-7F75-458A-ADB0-842D0F3BA8C3\/211",
  "command": "call_recording_status",
  "recording": "1",
  "muted": "0"
 }
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