From Bright Pattern Documentation
< 5.3:Faq
• 5.3
Contents
- Frequently Asked Questions Introduction
- About FAQAgent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Spam
- VoicemailContact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Lists
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue ConfigurationReporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to UseScenario Builder
- Request Skill Block
- Scenario Blocks
- VariablesVideo Tutorials
- Agent Desktop Voicemail Configuration
Spam
What happens to emails from the Team Queue marked as "Spam"?
In Agent Desktop's Team Queue, the Spam button can be used to remove unwanted emails. Spam is simply a shortcut of assigning a disposition and a status of closed to the case that is created for the email. There is no spam filter that is invoked, nor are these emails removed from your system; that is, any emails marked as Spam will continue to exist in the email account configured in the Contact Center Administrator application, section Scenario Entries > Email.
Administrators Note
If you would like the case-by-case detail of emails marked as Spam for their disposition, the Email Detail report is a good resource for you. Additionally, Interaction Records are a great way to see emails on a record-by-record basis.