From Bright Pattern Documentation
What Is Included in This Guide
Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions.
The Microsoft Dynamics 365 Integration Guide provides everything you need to configure integration:
- Microsoft Azure Active Directory app registration instructions
- Bright Pattern Contact Center integration account setup instructions
- Microsoft Channel Integration Framework app installation and configuration instructions
- Bright Pattern Omnichannel Contact Center Solution app installation instructions
- Click-to-call configuration in Microsoft Dynamics 365
- Activity history field customization in Microsoft Dynamics 365