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• 5.19 • 5.3 • 5.8

Contents

  • Omni QM Guide

Omni QM Guide

Introduction

  • About
  • Process
  • Why We Created Omni QM

Tutorials

  • Omni QM for Agents
  • Omni QM for Supervisors
  • Omni QM for Quality Evaluators
  • Omni QM for Admins

Reference

  • QM Configuration
  • Evaluation Forms
  • Eval Home
  • Eval Console
  • Quality Score Widgets
  • QM Reports


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