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• 5.19 • 5.3 • 5.8

Contents

  • Omni QM Guide
    • Introduction
  • About
  • Process
  • Why We Created Omni QMTutorials
  • Omni QM for Agents
  • Omni QM for Supervisors
  • Omni QM for Quality Evaluators
  • Omni QM for AdminsReference
  • QM Configuration
  • Evaluation Forms
  • Eval Home
  • Eval Console
  • Quality Score Widgets
  • QM Reports

Supervisors

  • Omni QM for Supervisors
  • How to Search for Interactions
  • How to Review Interactions and Evaluations
  • Confirming Evaluations
  • How to Monitor Team Performance
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