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5.8
Supervisors
Omni QM for Supervisors
How to Search for Interactions
How to Review Interactions and Evaluations
Confirming Evaluations
How to Monitor Team Performance
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Contents
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Omni QM Guide
Introduction
About
Process
Why We Created Omni QM
Tutorials
Omni QM for Agents
Omni QM for Supervisors
Omni QM for Quality Evaluators
Omni QM for Admins
Reference
QM Configuration
Evaluation Forms
Eval Home
Eval Console
Quality Score Widgets
QM Reports