From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Wallboard Builder Reference Guide Introduction
- Purpose
- AudienceWallboard Builder Application
- Accessing Wallboards
- Wallboard Builder Overview
- Requirements
- View Mode
- Edit Mode
- Creating New Wallboards
- MetricsMultiple Wallboards
- Global Wallboards
- Rotating ScreensColors and Style
- Customizing Wallboard Styles
- Alerts
- Title and ControlsStandard Widgets
- About Standard Widgets
- Agent Grid
- Agent State Summary
- Gauge
- News
- Service Grid
- Single Statistic
- Text
- Time
- ImageTime Series Widgets
- About Time Series Widgets
- Time Series WidgetsUser Widgets
- About User Widgets
- Break Time
- Dispositions
- My Stats vs. My Team's
- Satisfaction
- AgendaCopy from Existing Widgets
- About Copy from Existing Widgets
Dispositions
The Dispositions widget displays a count of all dispositions that have been assigned to handled tasks. If you hover your cursor over the widget, you may highlight information about any of the displayed dispositions.
Settings
Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Dispositions settings are as follows.
Agent
The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.
