From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Wallboard Builder Reference Guide Introduction
- Purpose
- AudienceWallboard Builder Application
- Accessing Wallboards
- Wallboard Builder Overview
- Requirements
- View Mode
- Edit Mode
- Creating New Wallboards
- MetricsMultiple Wallboards
- Global Wallboards
- Rotating ScreensColors and Style
- Customizing Wallboard Styles
- Alerts
- Title and ControlsStandard Widgets
- About Standard Widgets
- Agent Grid
- Agent State Summary
- Gauge
- News
- Service Grid
- Single Statistic
- Text
- Time
- ImageTime Series Widgets
- About Time Series Widgets
- Time Series WidgetsUser Widgets
- About User Widgets
- Break Time
- Dispositions
- My Stats vs. My Team's
- Satisfaction
- AgendaCopy from Existing Widgets
- About Copy from Existing Widgets
Metrics
The Wallboard Builder utilizes real-time metrics to populate the widgets. Real-time metrics pull data from various areas in Agent Desktop and are constantly updated in real-time (every few seconds) to reflect the current status of your contact center operations.
For a complete list of these statistics including definitions, see All Real-time Metrics in the Reporting Reference Guide. Real-time metrics names often have several variations depending on where they appear in Agent Desktop; the Wallboard names will be listed under the main real-time metric name. Information About Real-time Metrics, also located in the Reporting Reference Guide, provides general details about how these metrics function.
