• 5.2 • 5.3 • 5.8

Satisfaction

The Satisfaction widget displays customer satisfaction real-time metrics related to an individual agent. The following metrics are displayed:

• Demeanor
• Net Promoter Score
• Resolutions

Satisfaction user widget displaying an agent's statistics

Settings

Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Satisfaction settings are as follows.

Agent setting with Logged in User selected

Agent

The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.

Agent setting with user selected

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