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From Bright Pattern Documentation
< 5.8:Agent-guide‎ | Tutorials(Redirected from 5.8:Agent-guide/Tutorials/Agent)
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• 5.3 • 5.8

Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • TutorialsHelp
  • Troubleshooting
  • Tutorials Overview
  • Calendar
  • Calls
  • Cases
  • Chat Center
  • Chats
  • Contacts
  • Knowledge Base
  • Microsoft Teams
  • Outbound Campaigns
  • Search
  • States

Agent Tutorials

Agent tutorials explain how to perform specific tasks within the Agent Desktop application.

Explore tutorials to learn more about the following topics:

  • Calendar
  • Calls
  • Cases and Email
  • Chats
  • Contacts
  • Knowledge Base
  • Microsoft Teams
  • Outbound Campaigns
  • Search
  • States
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