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From Bright Pattern Documentation
< 5.8:Agent-guide‎ | Tutorials‎ | OutboundCampaigns
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• 5.19 • 5.3 • 5.8

Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Tutorials Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Microsoft Teams
    • Outbound Campaigns
      • Overview
        • 1.1 Articles
      • How to Reject a Calling Record
      • How to Review a Calling Record
      • How to Reschedule a Call Attempt
    • Search
    • StatesHelp
  • Troubleshooting

Outbound Campaign Tutorials

Outbound Campaigns tutorials will show you how to participate in outbound campaign in either predictive, progressive, or preview mode.

Articles

  • How to Reject a Calling Record
  • How to Review a Calling Record
  • How to Reschedule a Call Attempt


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