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• 5.19 • 5.2 • 5.3 • 5.8

How to Modify and Use BPXML Report Templates

  1. Either copy the Sample BPXML Report XML, or download a BPXML report template from the Contact Center Administrator application.

  2. Paste the XML into a plain text editing application, and edit the parameters to obtain the desired data in CSV.

  3. Save the file with file extension .bpxml. This is your customized report template.

  4. In Contact Center Administrator, upload your customized report template. The new report template will appear in the list of available templates.
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