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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Desktop JavaScript API Specification

Desktop JavaScript API Specification

Introduction

  • Purpose
  • Audience

API Methods

  • General Information

Dialing and Transfers

  • Dial Number
  • Select Service
  • setRescheduleWindow
  • Single-Step Transfer
  • Single-Step Conference

Completing and Terminating an Interaction

  • Complete Interaction
  • Complete Interaction with Disposition and Notes
  • Post Variable
  • Set Disposition
  • Set Disposition By Name
  • Set Notes
  • Set Reporting Custom Field
  • Terminate Interaction

Call and Screen Recordings Control

  • Callback
  • Pause Call and Screen Recording
  • Resume Call and Screen Recording

Call Recordings Control

  • Get Call Recording Status
  • Mute Call Recording
  • Unmute Call Recording
  • Start Call Recording
  • Stop Call Recording

Screen Recordings Control

  • Get Screen Recording Status
  • Pause Screen Recording
  • Resume Screen Recording
  • Stop Screen Recording




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